Tue Jan 08 08:22:00 PST 2013
Many people think a police officer's job is responding to 911 calls with lights flashing and sirens wailing. But the truth is police work involves a lot more than 911 calls. It also involves a lot of people who aren't police officers, and spending a lot of time on tasks that none of us imagined when we were in training.
Responding to unusual calls, giving presentations to community groups, attending public events in uniform and answering questions from the public on almost any topic you can imagine are just some of the things that our team members do every day. So, with a lull in Cop Talk reader questions for this month (weather-related, I hope), I thought I would use this column to give readers an idea of some of the issues our call-takers handle that don't need lights and sirens.
Recently, a man called to report that he bought a hamster from a pet store and, much to his dismay, his new pet gave birth to a litter of 10 baby hamsters shortly after he brought it home. In addition to figuring out how to accommodate 10 more pets than expected, the man had to deal with an aggressive new hamster-mom protecting her brood. He called the store to ask for a refund and was refused. So his next call was to us, hoping for a criminal justice solution.
Our call-taker listened sympathetically, explained why police were unable to get involved in consumer disputes and, ultimately, talked the man out of his back-up plan, which was to drop the hamsters off in our parking lot. In the end the situation was resolved without further incident and without any harm coming to the hamster mom or her babies.
Our members are used to responding to traffic safety issues. Calls about speeders, impaired, aggressive and/or distracted drivers are a regular occurrence. But every once in a while, a traffic safety call is not what it seems. For instance, some time ago, there was an incident involving a live chicken causing some chaos at a very busy intersection. The caller gave a meticulous description of the offender: muddled brown feathers, red comb, yellow beak, skinny chicken legs, and (of course) trying to cross the road. In a deadpan voice, the caller told our call-taker he had asked the flapping fowl: "Why [did you cross the road]?" - but got no response.
Early one morning, one of the call-takers handled a call from a man with a bad taste in his mouth - literally. The caller had ordered a pizza the previous night but the pie wasn't up to standard and a call to the pizza parlour for a replacement was greeted with a flat-out "No." The frustrated patron decided to try to get the law on his side and called us to report the offense. Our call-taker patiently explained to the caller the difference between criminal and civil complaints and that there aren't enough police officers in the city to enforce good food. Fortunately, the explanation went down easier than the pizza. The caller ended up happy with our staff - but still cheesed off about his pizza.
Our call-takers have handled everything from reports of non-human entities on patios to Sasquatches crossing Lougheed Highway to a man who drunk-dialed 911 just to sing Merry Christmas. They handle every call like the experienced professionals they are and my colleagues and I couldn't do our jobs without them.
On a more serious note, here are some tips about calling the police:
Cpl. Jamie ChungMedia Relations Officer